Eden Play FAQs

Once you’ve booked a session, your ticket is non-refundable and is initially valid for the date selected at purchase. However, we’re happy to reschedule your booking if you contact the centre before close of business. We understand that plans can change, but as session spots are limited, this policy helps ensure fairness and availability for all families. Thank you for your understanding.

We understand that a busy Play Centre can become a little overwhelming for both children and adults, that’s why we cap our space at 100 families at any one time.

Eden Play caters to children of all ages between 0-3yo. Our specially designed play hubs offer age-appropriate activities and experiences for specific ages to enjoy.

There is no minimum age requirement to visit Eden Play. Our play centre welcomes children of all ages up to 3, and we have designated play areas tailored to different developmental stages. Children aged 6 months and under are free with any paying adult.

Yes, adults are welcome to accompany their children in the play areas at Eden Play. We encourage parents to actively engage with their children and create lasting memories together. Parents must supervise their children at all times and are required to wear socks in the play areas.

Yes, unlike most play centres we’ve designed our facility to cater equally for the parent and child. Our pricing structure is designed to provide a family-friendly experience where everyone can join in the fun.

For hygiene reasons, we require all children to wear socks while playing in the indoor play areas at Eden Play. If you forget to bring socks, don’t worry – we have socks available for purchase at our centre.

Outside food and drinks are not permitted in our play centre (except for infants). However, our menu is designed for the whole family — with toddler-friendly, bite-sized options for little ones on the move, and delicious treats for parents to enjoy alongside a freshly brewed coffee while watching their busy bubs play.

More information can be found on our Party Packages page.

Yes, Eden Play is committed to providing an inclusive environment for children of all abilities. Our facilities are wheelchair accessible, and we welcome children with special needs to enjoy our play areas with their families.

At Eden Play, the safety and cleanliness of our play areas are our top priorities. We have strict cleaning and sanitisation protocols in place, and our play areas are cleaned and sanitised regularly throughout the day and commercial cleaners engage for each night after we close.

Yes you can move your booking to another date, to do so you will need to notify us no later than the day of your booked session.